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Canucks Man
PickupHockey Veteran



Canada
1547 Posts
Posted - 10/01/2007 :  09:15:28  Show Profile  Reply with Quote
I am not recieving my updates email.

CANUCKS RULE!!!

admin
Forum Admin



Canada
2338 Posts
Posted - 10/01/2007 :  10:10:42  Show Profile  Reply with Quote
quote:
Originally posted by Canucks Man

I am not recieving my updates email.
CANUCKS RULE!!!


Are you using a hotmail email account? We think that hotmail is blocking emails. We're looking into correcting this. Please feel free to let them know tha t you want them too.

If it's not a hotmail issue let me know.
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admin
Forum Admin



Canada
2338 Posts
Posted - 10/01/2007 :  10:34:37  Show Profile  Reply with Quote
OK, IF YOU HAVE A HOTMAIL ACCOUNT be sure to add PickupHockey.com as a safe sender in your account preferences. This will allow your stats update emails through.
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Kline
Top Prospect



Canada
4 Posts
Posted - 10/01/2007 :  17:23:56  Show Profile  Reply with Quote
I have done that, still not receiving stats email

quote:
Originally posted by admin

OK, IF YOU HAVE A HOTMAIL ACCOUNT be sure to add PickupHockey.com as a safe sender in your account preferences. This will allow your stats update emails through.
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Canucks Man
PickupHockey Veteran



Canada
1547 Posts
Posted - 10/01/2007 :  21:25:07  Show Profile  Reply with Quote
Its not just the hotmails in my pool that arnt getting it

CANUCKS RULE!!!
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admin
Forum Admin



Canada
2338 Posts
Posted - 10/01/2007 :  21:34:31  Show Profile  Reply with Quote
If you've set your hotmail to receive it you should get it the NEXT time the stats are sent out (whatever the frequency is set to for your pool)

CanucksMan. Email me so I know what email address you're using so we can trouble shoot it. Thanks!

FOR EVERYONE - THE EMAILS ARE BEING SENT. If you didn't get them it could be one of the following reasons:

1) a mistype in your email address when your admin set it up (ask them to correct it)
2) your computer/firewall spam filter didn't let it through (please allow them through)
3) your Internet/mail service provider blocked it (please ask them not to or set your mail preferences to let them through (hotmail))
4) It bounced back to us because your email account was full at the time
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Guest4572
( )

Posted - 10/01/2007 :  22:26:54  Reply with Quote
the email that was sent to me a few days ago came through my email but to activate my pool email has not come why
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admin
Forum Admin



Canada
2338 Posts
Posted - 10/01/2007 :  22:33:51  Show Profile  Reply with Quote
quote:
Originally posted by Guest4572

the email that was sent to me a few days ago came through my email but to activate my pool email has not come why

The hotmail issue is a very recent development.
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admin
Forum Admin



Canada
2338 Posts
Posted - 10/03/2007 :  17:32:43  Show Profile  Reply with Quote
‘How-to’ add PickupHockey.com to Hotmail Account Safe Senders List.

Short Instructions:
- Log into your hotmail account
- Select the ‘options’ button
- Under ‘Junk Email’, select ‘safe and blocked senders’
- Then, select ‘safe senders’
- Then add the email addresses for PickupHockey.com to your safe senders list
- support@pickuphockey.com
- admin@pickuphockey.com
- info@pickuphockey.com
- leigh@pickuphockey.com


Detailed Instructions:
- Log into your hotmail account
- Select the ‘options’ button (on the right side of your screen when viewing your inbox)
The Options are:
- Manage Your Account
- Junk Email
- Customize Your Mail
- Customize Your Contacts

Under ‘Junk Email’ there will be two options:

- Filters and Reporting
- Safe and Blocked Senders

Select ‘Safe and Blocked Senders’

Under this option, there will be three more choices:

- safe senders
- safe mailing lists
- block senders

Select ‘safe senders’

You will be prompted to add the sending email address to you safe list

Type in each address that you receive email from PickupHockey.com and click ‘add to list’

The standard email addresses to add are:

- support@pickuphockey.com
- admin@pickuphockey.com
- info@pickuphockey.com
- Leigh@pickuphockey.com
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